Refund Policy

Effective date: September 30, 2025
Last updated: October 24, 2025

We want you to be satisfied with Syncopate. Because we sell a subscription digital service, here’s how refunds work.

1) Trials and first charges

- New customers are eligible for one 7-day free trial per individual/company.
- If you cancel before the trial ends, you won’t be charged. If you do not cancel, the first billing period begins automatically.

2) Cancellations

- You can cancel anytime from billing settings (Paddle portal).
- Canceling stops future renewals. If you only cancel auto-renew, access continues through the end of the current paid period and no refund is issued for that period.
- If you’d like a refund within the 14-day window (below), we’ll cancel immediately and refund the unused portion of the current period.

3) 14-day refunds (applies worldwide)

- We handle refunds in partnership with Paddle (our Merchant of Record).
- You may request a refund within 14 days of any charge (the first charge after trial or any renewal), no questions asked.
- How we calculate the refund: we refund a pro-rated amount for the unused time remaining in your current billing period at the moment you request the refund.
- Example: on a 30-day month, if you request a refund on day 10, we refund 20/30 of that charge.
- This applies equally to monthly and annual plans (prorated by remaining days).
- When a refund is issued, access ends immediately. If you prefer to keep access through the end of the period instead, cancel auto-renew rather than requesting a refund.
- Refunds are returned to the original payment method. Processing times depend on your bank or card issuer.

4) How to request a refund

- Email will@grouchpotato.net from your account address with your Paddle receipt number, or use the Paddle Buyer Support link in your receipt. We or Paddle may request additional info to verify ownership.

5) Chargebacks

If you believe a charge is in error, please contact us first at will@grouchpotato.net. Unresolved disputes may be handled by Paddle per their dispute process.

6) Exceptions

We may decline refunds in cases of abuse, policy violations, or excessive prior refunds.